Internet standards are constantly changing and it's up to store owners to stay up to date and give their customers the kind of online shopping experience they've come to expect from professional and reputable sites. You may not fully understand the accessibility and user-experience standards and expectations , or how you can stay in compliance, but we do.

Basic Maintenance Package

This package includes an annual set of tests, as described below, and delivery of a report of findings with recommendations.

Browser Compatibility

Is your site displaying properly in current and previous versions of the major browsers, including Internet Explorer, Firefox, and Safari? It's important that your site looks like it's supposed to in all the top browser versions.

Broken Links

Do you have internal or external links that go to non-functioning pages?

Date-specific Content

Do you have date-specific events, promotions, or products that need to be cleared out?

Registration

Are your customers able to easily register and retrieve forgotten passwords? Visitors won't become buyers if their ability to register or retrieve a password is hindered.

Site Map

Is your site map easily found and up to date? Many shoppers go directly to the site map to find what they're looking for.

Page Load Time

How long does it take for different kinds of users to load your site's pages? If it takes longer than a few seconds, you risk losing shoppers with slower internet connections.

Site-wide Spell Check

Do you have any words on your site that are misspelled? Users with certain impairments need everything to be spelled correctly for their devices to accurately synthesize the content.

Alt-text Images

Do your images have alt-text that adequately describes the image? For users with text-only browsers and other impairment devices, images without alt-text render the image useless. Proper alt tag usage can also land you a higher search engine page rank.

Premium Maintenance Package

This package includes annual assessments of the items listed below in addition to the delivery of the Basic Maintenance Package report.

User Testing and Recommendations

How do users experience your site? Do they feel secure when ordering? Does the checkout process work as expected? Is there anything that is particularly frustrating to the average user? We will create a list of tasks for our test users to accomplish on your site and find out what turns them off, drives them away, or keeps them shopping.

SEO Assessment

There are many things ecommerce sites are doing now to increase their search engine page rankings. We'll take a close look at your site to determine what you're already doing and let you know what tools and strategies you might consider taking advantage of.

Google Analytics Report

If you've got Google Analytics installed, we'll look at the tracking statistics with a discerning eye and tell you what those stats say about your site. If you don't already have it installed, we can do that for you.